Last Updated: 6th February 2025
At HearClear, we are committed to protecting your personal data and ensuring transparency in how we collect, use, and store your information. This Privacy Policy explains our practices concerning your data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website (www.ear-irrigation.co.uk) or engaging with our services, you consent to the practices described in this policy. If you do not agree with this policy, please discontinue use of our website and services.
1. Who We Are
Hear Clear provides professional ear wax removal services in Grantham and surrounding areas. Our registered business operates in England and Wales, and our website is hosted within the United Kingdom.
Contact Information:
- Data Controller: HearClear
- Email: kay.king911@outlook.com
- Postal Address: 14 Bamburgh Close, Grantham, Lincs. NG31 8UL
If you have any questions about this privacy policy or how your data is handled, please contact us.
2. Information We Collect
We may collect and process the following types of information:
a. Personal Data Provided by You
- Contact Details: Name, email address, phone number, and postal address.
- Appointment Information: Details provided when booking a service, which may include sensitive health-related data.
- Correspondence: Any communications between you and Hear Clear, including emails and phone messages.
b. Automatically Collected Data
- Usage Data: When you visit our website, we may collect information such as your IP address, browser type, referring pages, pages visited, and the date and time of your visit.
- Cookies and Tracking Technologies: We use cookies to improve user experience and analyze site traffic. See our Cookie Policy for details.
3. How We Use Your Information
We collect and process your personal data for the following purposes:
- Providing Our Services: Scheduling and managing appointments.
- Communication: Sending appointment reminders, service updates, and responding to inquiries.
- Marketing (With Consent): Sending promotional offers and service updates (you can opt out anytime).
- Website Improvement: Analyzing usage trends to enhance our services.
- Legal Compliance: Ensuring compliance with UK laws and regulations.
4. Legal Basis for Processing Data
Under UK GDPR, we process personal data based on the following legal grounds:
- Consent: When you give explicit permission (e.g., subscribing to marketing emails or providing health-related information for service suitability).
- Contractual Necessity: When processing is required to fulfill a service agreement (e.g., appointment bookings).
- Legal Obligation: When processing is necessary for compliance with a legal requirement.
- Legitimate Interests: When we process data to improve services while ensuring your rights are not overridden.
5. Sharing Your Data
We may share your data in limited circumstances:
- With Service Providers: To assist in website hosting, appointment management, and payment processing.
- Legal Compliance: If required by law, regulatory authorities, or legal processes.
- Business Transfers: If ownership of Hear Clear changes, your data may be transferred to the new owner.
We do not sell or rent your data to third parties.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- General Contact Information: Retained for up to 3 years after your last interaction.
- Appointment Records (including Health Data): Retained for 7 years in compliance with medical record-keeping standards.
- Marketing Preferences: Retained until you opt-out.
After the retention period, your data will be securely deleted or anonymized.
7. Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your data in certain cases.
- Right to Restrict Processing: Request that we limit processing of your data.
- Right to Data Portability: Request a structured, electronic copy of your data.
- Right to Object: Object to data processing for marketing or other legitimate interests.
- Rights Regarding Automated Decision-Making: Request human intervention in automated processes.
To exercise these rights, contact us at kay.king911@outlook.com. If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Data Security
We implement robust security measures to protect your data, including:
- Secure servers and encryption where applicable.
- Restricted access to personal data.
- Staff training on data protection.
However, no system is 100% secure. If you suspect a data breach, please contact us immediately.
9. Children’s Privacy
Our services are not intended for children under 16, and we do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us, and we will take appropriate steps to delete the information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and where necessary, we will notify you by email.
Last Updated: 10/03/2025
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- By Email: kay.king911@outlook.com
- By Post: Kay King, 14 Bamburgh Close, Grantham, Lincs. NG31 8UL